Bespoke & Custom Orders

Due to the highly personalized and bespoke nature of our stationery, all custom-designed orders are final sale once production has commenced. We work closely with you through the digital proofing process to ensure every detail meets your expectations before anything goes to print.

Cancellations

If you need to cancel your order, please contact us immediately. If your order has not yet entered the design or production phase, a cancellation may be possible, subject to a fee to cover administrative and design time already invested.

Damaged Items

We take pride in the quality of our craftsmanship. If your order arrives damaged due to shipping or a production error, please notify us within 48 hours of delivery with photos of the damage. We will work diligently to rectify the issue and ensure you receive the quality you expect.